Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize Your Profits

Libro Usado, Tapa Blanda. Customer service has a massive influence on sales and cash flow. Customer service has a direct effect on the attitude and actions of the team running the business. Customer service has a direct impact on a business's competitive advantage. I've used the ideas and principles in this book to build and run three very successful businesses. I've seen these principles transform my clients' businesses, helping them grow, and creating more remarkable success. I didn't write this book on what I've heard about; I wrote this book based on first-hand knowledge and after experiencing the incredible benefits of creating a service culture based business.